FAQ - Frequently Asked Questions

1 - How do I place my order?

To place an order, follow these steps:

a. Add the items to your cart.

b. Proceed to checkout through our website or via PayPal.

c. On our website, click the "Checkout" button. If using PayPal, click the PayPal button.

d. Enter your email, name, and address.

e. If you have a valid discount code, enter it in the "Discount" field and click "Apply."

f. Proceed by clicking "Continue to Shipping Method" and verify the delivery address.

g. Click "Continue to Payment Method."

h. Enter your payment details. i. Click "Complete Order."

2 - What should I do if items are missing or incorrect in my order when I receive them?

For missing or incorrectly shipped items, please contact us at info@zanprodutos.com, providing your order number and evidence (image file size should be less than 1 MB). We will resend the correct item at no additional cost, and you may keep the incorrectly sent item as a gift.

3 - How do I know if my order has been successfully submitted?

You will receive an email confirmation with the order number and details of your purchase.

4 - I want to change the items I ordered. What should I do?

You can make changes to your order until 11:00 PM (PDT, -7 GMT) on the same day it was placed. Contact us at info@zanprodutos.com to request changes.

5 - How do I add items to my cart?

To add items to your cart:

a. Go to the product page.

b. Select your preferences.

c. Click "Add to Cart."

6 - How do I see what is in my shopping cart?

To view your cart, click on the cart symbol at the top of the website. You can adjust quantities and delete items from your cart.

7 - How do I remove items from my shopping cart?

Click on the "Cart" symbol, view the items, and click "Remove" to delete them.

8 - How do I change the quantity of a specific item in my shopping cart?

Change the quantity in your cart in the "Quantity" field for the item you want to adjust.

9 - Which browsers are recommended for this website?

We recommend Google Chrome, Safari, Firefox, and Internet Explorer.

10 - What are your payment options?

We accept all major credit cards (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.

11 - How do I make payments using PayPal?

Click the "PayPal" button at checkout, and you will be redirected to the secure PayPal website for payment processing.

12 - How do I use a discount code?

To use a discount code:

a. Select the item and proceed to checkout.

b. Enter the required information.

c. Find the "Discount" field, enter the code, and click "Apply."

13 - What is your return and exchange policy?

Please read our return and exchange policy for information on returns.

14 - How do I return my item?

Contact us at info@zanprodutos.com for further information on the return process.

15 - What is your cancellation policy?

Order Adjustment Timeframe: You have the option to modify or cancel your order within 6 hours of placing it. This timeframe allows us to process and ship orders efficiently.

Process for Modifying or Canceling Orders: To modify or cancel your order, please contact our customer support team promptly. You can reach us at info@zanprodutos.com. Please provide your order number and relevant details for swift and accurate processing.

Shipped Orders: If your order has already been shipped, we are unable to cancel it directly. In this case, we kindly ask you to accept the package as scheduled, and you can refer to our return and exchange policy for further assistance.

16 - Is online ordering secure?

Yes, we use SSL encryption to secure your information during online transactions.

17 - Is it safe to use my credit card on your website?

Yes, our website uses a secure payment gateway with data encryption.

18 - Are my personal details kept private?

Your personal information is kept private and confidential. We do not share, rent, or sell it without your consent, unless required by law.